Responsible Gambling Policy

We are committed to safer gambling and to keeping play safe and controlled. We want you to enjoy your time with us while staying in control of how you play. This page explains the protections we offer, the tools you can use to manage activity, and where to get help if gambling stops being fun.

Player protection principles

We put player safety first. We apply fair-play checks, age and ID verification, and account monitoring to spot risky patterns. Our staff are trained to act on signs of harm and to offer tailored support when needed. We also follow a clear escalation process if a player needs extra protection.

Activity-control tools

You can manage your account with a range of controls available in Account Settings. These tools are simple to set and change, and they are designed to help you keep play within safe limits.

Deposit limits

Set daily, weekly and monthly deposit limits to control how much you add to your account. Typical ranges available are daily £5 - £25,000, weekly £10 - £50,000 and monthly £20 - £100,000. Limits take effect immediately for new deposits and any removal requests include a cooling-off period.

Loss limits

You can limit how much you are willing to lose over a set period. Loss limits work alongside deposit limits to give you clearer control of your net spend. If you reach a limit, further play or payments will be blocked until the limit period ends or you adjust the limit following the required wait time.

Time limits and session controls

Use session time-outs and reality checks to manage play time. Options include session time-outs from 15 minutes up to 24 hours and optional pop-up reality checks at regular intervals. These tools make it easier to take a break when you need one.

Self-exclusion and account breaks

If you need a longer break you can self-exclude for a defined period or permanently. Self-exclusion is processed immediately and can be registered with the national self-exclusion service on request. During self-exclusion your account will be closed and access blocked across our services.

Recognising problem behaviour

Warning signs include chasing losses, playing for longer than intended, borrowing to gamble, hiding activity from others, or large increases in spending. If you or someone close to you shows these signs, contact us and consider activating stricter controls or self-excluding.

Practical tips to stay in control

Set realistic deposit and loss limits, use session timers, schedule regular breaks, avoid gambling when stressed or under the influence, and keep a record of your spending. Discuss your play with someone you trust if you feel things are slipping.

Professional help and support organisations

If you need specialist support, contact GamCare, BeGambleAware, GAMSTOP or the National Gambling Helpline. The National Gambling Helpline is available on 0808 8020 133. These organisations offer free advice, counselling and practical steps for managing gambling-related harm.