Support is available to help with questions, account-related issues, technical concerns or general feedback. Our team assists with logins, KYC verification, deposits, withdrawals and promotion queries. For urgent account or security matters we offer fast escalation to the compliance centre. Contact the team through convenient channels below for live chat, email or phone and expect practical, timely replies from staff trained in account and payments procedures.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat, email and ticketing; response within 1-2 hours) |
| General enquiries | [email protected] (company enquiries, press and verification requests) |
| Affiliate enquiries | [email protected] (partnerships, commission queries and onboarding) |
| Phone | +44 20 7584 3921 (Mon-Fri 09:00-18:00; call-back service available daily) |
| Working hours | Live chat 24/7; Phone Mon-Fri 09:00-18:00; Emails answered within 24 hours |
Email Support
Email is the preferred contact method for detailed requests, account issues, or cases requiring documents. Please send your message to [email protected] with a clear subject line and include your account ID, up-to-date contact details and any relevant attachments. Providing complete information helps us resolve your case without delays and speeds up verification when documents are required.
Contact Form
Response Time
Our support team aims to respond quickly. Most enquiries are answered within one business day. Simple account and payment questions are often handled the same day, while complex issues - such as security checks, bonus disputes or escalations - can take longer depending on the investigation required. We will keep you updated by email and in-account messages until your case is resolved.
Feedback
We value your feedback - please tell us what you like, dislike or want to see changed. Your suggestions help us improve the site, refine promotions and fix issues quickly. Every comment is reviewed by our team and used to shape updates to the games lobby, payments, customer support and responsible gambling tools. Share ideas via the Help centre - we read them all.